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Placing Orders
Yes schools, universities, colleges etc are able to do this. Please email a copy of the Purchase Order
to [email protected]. We will then process the
order for you, quoting the PO number. You will then be invoiced as normal.
If you want to take advantage of the 30 day trial then you can also create a PO in your system for this
and send this over to us. It then means that the invoice for the trial pen quotes the correct PO number
which helps your Finance Department to process payment if the trial is successful.
Please go to www.scanningpens.co.uk, www.readerpen.com or www.examreader.com and click 'Request Trial’
on the drop down tab. Then select School. We will then process an order in our system for the trial pen
which will be dispatched from our warehouse within 2-3 days. You will receive an invoice shortly after
dispatch but this is not a commitment to purchase. If the trial is successful then please process the
invoice as normal. If you wish to return the pen then please contact us and we will send Returns
Instructions.
Please go to www.scanningpens.co.uk, www.readerpen.com or www.examreader.com and click 'Request Trial’
and choose ‘Parent’. We will then process an order in our system for the trial pen. Prior to shipping
we will call you to request credit card details and we will take payment for £1. The pen will then be
shipped. Please contact us prior to Day 14 after you receive the pen and let us know if you wish to
purchase the pen or return it. We will take payment for the remaining balance at that point or we will
issue return instructions.
Please note that the prices quoted on our website exclude VAT and shipping costs. Discounts are available for schools, universities and colleges if orders are placed for 5 pens or more.
Orders are usually delivered 3-5 days after being dispatched from our warehouse.
If you need a quote from us prior to purchase, then we can do this for you. Please email [email protected] and we will arrange this for
you or contact us via livechat.
Product Support
If your pen won’t turn on please do the following:
- Connect the pen to a power source.
- Press the small button on the back of the pen once using a paperclip. You will hear a click. Then press and hold down the on/off button on the front of the pen for approx 30 seconds - this is the hard reset.
- Please also see this link - https://cpen.com/kb-article/c610x-fails-to-power-up/
- If this does not work please contact us at [email protected]or
via Live Help and we will do our best to help you.
If your pen keeps losing charge please do the following:
- Connect the pen to a power source.
- Press the small button on the back of the pen once using a paperclip. You will hear a click. Then press and hold down the on/off button on the front of the pen for approx 30 seconds - this is the hard reset.
- Please also see this link - https://cpen.com/kb-article/c610x-fails-to-power-up/
- If this does not work please contact us at [email protected] or via Live Help and we will do
our best to help you.
Please go to www.readerpen.com and scroll down to the section called ‘Reader Pen
Features’. Under the section called ‘Support’ you can click on the link to download the latest firmware.
In simple terms the ReaderPen scans printed text, reads aloud or via headphones the text as it scans,
and stores what it scans. The scanned text can then be sent as a text file via USB to your computer and
then be inserted into other documents such as Word or Powerpoint. The ReaderPen also has a voice
recorder and a dictionary function, including English, French and Spanish.
The Exam Reader is the orange pen. This pen scans printed text and reads aloud or via headphones as it scans. The key difference between the ExamReader and the ReaderPen is the fact that the ExamReader does not store anything.
Yes the pens are designed to scan printed text on paper, but not on a screen.
Make sure the pen left/right hand setting is properly set up. To do this go to the main menu – settings –
left/right handed. When the pen touches the paper the trigger is activated and the scanning light comes
on. Ensure to hold the pen rather straight up from the paper (80-90 degrees angle). Starting about 1 cm
to the left of the word or sentence you want to scan, start moving along the text line.
There are several reasons why this might be the case:
- The pen may struggle with some fonts or with coloured paper.
- Ensure that the pen is set to read in the correct language.
- Check that the pen is set up for left or right handed use.
- The pen is being held in the correct way (see ‘How to Scan’ section).
Check volume settings in Reading Settings. If there is a lot of background noise, headphones may be
required.
To enable the ReaderPen to be used in tests, it is possible to lock down some functions within the pen,
namely the access to dictionaries and any stored content (text and audio files). Exam lock is protected
by a pin code to prohibit the student unlocking the pen during the test. The same pin is used to unlock
to normal mode.
Scan to file is used to capture printed text inside the ReaderPen. The text is stored in txt files in the
memory. The text can be read out loud if required, and also single words can be selected and looked up
in the dictionary. The files can also be uploaded to a computer.
For instant support please go to our Live Chat facility (located in the bottom right hand corner on all our website pages). If you prefer, then we love to talk to our customers. Simply call our team and ask away! We will be happy to help! You can also review our Educational Resources by clicking here .
Returns
Please contact us prior to the end of the trial and let us know if you wish to return the pen. Please let
us know the reason for return at this time. We will then issue a returns document called an RMA. The
pen should be posted back to us recorded delivery (trackable) to the address stated on the RMA document.
Do not return the pen to our warehouse. The invoice will be credited when we receive the pen back.
Alternatively, if you have purchased the pen by credit card or Paypal then the monies will be returned
to you at this point.
If the pen is not working as you thought it should then first of all please give us a call and we will
do our best to help or contact us via Live Chat. If we believe that the pen is faulty then we will
create a Returns Document – see Returns section above. When we receive the pen back we will test it and
send a replacement if a fault is found. If the pen is not faulty then we will return the pen to you.
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